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Contact Centre - Support

 
Contact Centre - Support
 

A Contact center, also known as customer interaction center is a central point of any organization from which all customer contacts are managed. Through contact centers, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of companys Customer Relationship Management (CRM). Today, customers contact companies by calling, emailing, chatting online, visiting websites, faxing and even instant messaging.

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IT-102-2
Support Customer Engagement Operations
IT-102-3
Support Customer Engagement Lead
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